Sorry, you need to enable JavaScript to visit this website.
Skip to main content
Home
    • Contact Panasonic
    • Save Page
    • Home
    • Trends
    • Integrated Supply Chain
    • How a McDonald’s franchisee turns big data into big productivity gains
    Back to Resource Center

    How a McDonald’s franchisee turns big data into big productivity gains

    • Contact us
      • Twitter
      • Facebook
      • Linkedin
      • Email
    FSTECmcDs

    How a McDonald’s franchisee turns big data into big productivity gains

    4 minutes

    In the food, beverage and restaurant business, recipes are some of most jealously guarded trade secrets. McDonald’s franchise owner/operator Bill Chao has a secret sauce developed after several years of experience running a number of restaurants, thorough research, and making adjustments to achieve success. And he’s sharing it.  

    Mr. Chao’s secret sauce involves a software solution that allows him to analyze the data for all of his four restaurants across Canada from one location. Since implementing Panasonic’s Clearview software solution, he has seen an annual cumulative average of a 2% reduction in operating costs per restaurant and a reduction in the time it takes owners to analyze business information. Meanwhile, he said his restaurants are seeing a revenue growth of about 7-8% per year. 

    From individual binders to a dashboard

    It hasn’t always been that way. Mr. Chao remembers a time when he would have to travel to each restaurant individually and pilfer through binders of printed Excel sheets if he wanted to examine the back-office records of his locations. At that point, the operations at Mr. Chao’s restaurants relied on old software and that made management of multiple restaurants tricky. The backbone was a DOS-based software that held data on individual restaurants on independent systems, which could not be accessed without traveling to each location.

    Meanwhile McDonald’s Canada was encouraging its successful owner/owner operators to expand their franchise business by opening even more locations. Mr. Chao was almost ready, but there was one thing he knew he would need to make this next step in his business a reality—a back office software solution that would allow him to analyze the data his restaurants from one location. 

    He investigated the best options and not long after implemented Clearview’s Human Resource Information System under a corporate initiative, which allowed restaurants to move from reporting their labor statistics on paper to the computer. This enabled them to digitally manage employee’s timecards and hours and integrate the payroll system—and make better decisions by analyzing the collective data. Mr. Chao saw two quick benefits: Labor control improvements and the ability to more accurately manage employee information. That meant cost savings and other benefits such as employee satisfaction growth. 

    Similar to our recent success story with a Dairy Queen franchisee, Mr. Chao found success in analyzing the data collected with the solution. Danny Shulman, who now serves as Manager of Application Development at McDonald’s in Canada, would go on to other franchisees like Mr. Chao as they modernized back office operations. Working with owner/operators as they implemented Clearview for their own restaurants helped Mr. Shulman develop a model for McDonald’s Canada corporate locations to implement Clearview at their own restaurants. “With those types of activities, having a back office application that provides data from anywhere at any time is obviously useful,” Mr. Shulman said.

    To learn more how McDonald’s Canada took Bill Chao’s success and implemented Clearview, read our case study.

    Nowadays there are also sorts of applications delivering data—from point of sales systems to online platforms to self-service kiosks. Like Mr. Chao, savvy managers and franchisees in the restaurant industry are using this insight, culled from hundreds if not thousands of sources, to make smart decisions. They’re turning to end-to-end connected restaurant solutions to move people through lines faster (or eliminate lines altogether), get the right menu items and messages in front of customers at the right time, automate kitchen processes to better use staff, and improve operations in countless ways—in large part thanks to rich data. 

    Much like Mr. Chao, technology leaders in food service, hospitality & retail increasingly rely on disruptive technologies to accelerate their businesses. They’re investing to improve things like personalization and communication, and see a time when artificial intelligence will play a critical role in their business. These industries and others are adopting 10 leading disruptive technologies expected to generate trillions in economic value in the decade ahead. Panasonic is deeply engaged in these technologies. We believe that connecting them into integrated solutions is essential to creating entirely new experiences. To understand the role they play in other organizations, Panasonic Corporation of North America commissioned a new research series, Moving Forward, on how disruptive technologies are impacting businesses, government agencies and entire industries.

    Food service, hospitality & retail firms are especially bullish on artificial intelligence (AI), which can help them better understand the needs and behavior of their customers. Learn more about how tech leaders see disruptive technologies impacting restaurants and other businesses in Moving Forward. 
     

    Authors
    Che Baird - National Business Development Manager - QSR/Retail Solutions at Panasonic Canada

    Related Posts

    Businesswomen discussing by table in office
    Financial & Incentives

    How to accelerate solar adoption for the underserved

    As solar panels have become more affordable, there's no reason home solar has to be exclusive to upper income households.
    Learn more
    Caucasian family sitting in a teepee, reading stories with the flashlight in dark room with toys and pillows. Caucasian models. Home comfort, family, love, Christmas holidays, storytelling time.
    Homeowner Insights

    How Homeowners Can Prepare For Rolling Blackouts

    Common questions and answers about rolling blackouts and solar-powered homes.
    Learn more
    Older female farmer with granddaughter
    Sustainability & Environment

    Mayors unveil $60B plan to support Midwest energy transition

    As fossil fuel use continues to decline, Midwest officials want to build on the green movement foundation.
    Learn more
    Buildings & Roof Tops Of Bisbee, Arizona
    Trends & Technology

    A $100 million investment will fund the largest ‘virtual power plant’ in the U.S.

    Combining innovative thinking and technology, companies are redefining how energy can be saved, re-distributed and consumed more efficiently.
    Learn more
    Brush Fire Threatening Homes
    Trends & Technology

    Why are Home Batteries Becoming so Popular?

    More homeowners are choosing to install battery storage. Here are the reasons behind the growth.
    Learn more
    Happy mother talking to her baby while working at home. unpublished
    Financial & Incentives

    Financing Renewable Energy: It's Easier Than You Think

    As demand for home batteries surges, new financing options provide greater flexibility for homeowners.
    Learn more
    Foreman shows house design plans
    Homeowner Insights

    What to Expect During Your Solar Panel Installation

    Expert installers: Here's how we prepare your home for a successful solar installation.
    Learn more
    electric meter resize
    Homeowner Insights

    The Sun Is Shining and Your Meter Is Running Backwards

    When your solar panels generate more power than you consume, the utility company pays you for the surplus.
    Learn more
    woman at home using computer
    Homeowner Insights

    Home batteries keep you powered-up when the power goes out

    With more people working from home, maintaining an uninterrupted power supply is important for both work and play.
    Learn more
    A father and his children having their breakfast at home
    Financial & Incentives

    Here’s how much it would cost to move every home in the U.S. to zero-carbon energy

    Is it feasible to power every American household with emissions-free renewable energy?
    Learn more
    hand out to the sky
    Homeowner Insights

    Misconceptions About Solar Power

    Breaking down the fact and fiction of investing in a home solar system.
    Learn more
    Group of friends sitting in backyard on sunny summer evening
    Financial & Incentives

    Home Solar Incentives To Take Advantage of in 2020

    Thanks to generous federal and state tax credits, you can reduce your carbon footprint and your utility bill at the same time
    Learn more
    Back to Trends

    Contact Sales

    Thank you for your submission. A Panasonic representative will contact you.

    Contact Support

    Thank you for your submission. A Panasonic representative will contact you.

    • About Us
    • News
    • Careers
    • Investor Relations
    • Social Impact
    • Contact Us
    • Do Not Sell My Data

    Get the Latest on Panasonic Trends

    Thanks for signing up!

    Connect with us

    • Twitter
    • Facebook
    • Linkedin
    • Instagram Link
    • Youtube

    Select Country/Language

    • United States - English
    • Canada - English
    • Canada - Français
    © 2020 Panasonic Corporation of North America. All Rights Reserved.
    • Privacy Policy
    • Cookie Policy
    • Terms
    • Panasonic Global
    • Consumer
    • Industrial
    Reviewed by Accessible 360
    Reviewed by Accessible 360