Winn Solutions Boosts Customer Satisfaction and Business Growth With Handhelds

Creating a digital chain of custody to track accountable items can be a logistical nightmare for many industries, including financial services, transportation, retail and government. Winn Solutions has developed a software solution to track assets, mail, packages and any accountable item’s movement within an organization throughout its lifecycle, by scanning barcodes with rugged handheld devices.

For example, the retail industry uses Winn Item Tracking System (WITS), to track the receipt, repair and return of damaged items, for visibility internally, as well as to display the status to customers online. In the financial services industry, WITS is used in tandem with a rugged device to assist couriers, for example with the delivery of checks or other certified mail, which can pass across 5, 10 or 15 hands.

Given the various applications of WITS, Winn Solutions needed a mobile device that could perform these wide range of tasks, while diminishing downtime spent troubleshooting hardware issues. Unfortunately Winn Solutions was spending too much time servicing their devices which were not living up to their “rugged” label and were failing in the field.

“We needed a handheld tablet that would be durable and easy to use, as our customers are not IT pros,” said Jason Elder, vice president at Winn Solutions.

By switching to Panasonic fully rugged Toughpad FZ-X1 and Toughpad FZ-N1 handhelds, Winn Solutions was able to significantly increase reliability and productivity for its customers and grow their own business. For additional information on how Winn Solutions was able to achieve 20% business growth and decrease service time with the Pansonic mobility solution, download the full case study here.