As a result of Panasonic’s ongoing commitment to improving our products and services, we recently identified a quality condition potentially affecting Panasonic Toughbook CF-C2 series and CF-SX series laptops involving battery packs. Although we are only aware of a very limited number of related incidents in the United States, for added caution, it is essential that you utilize a BIOS Utility for the CF-C2/CF-SX laptops to minimize the risk of an incident while we develop a final solution.
Products affected in this notice include All CF-C2 Series and All CF-SX Series.
If you have the CF-C2 or CF-SX Laptops, you must download the BIOS Utility below which will employ the preliminary countermeasure to minimize the risk of an incident.
If you purchased a Panasonic CF-C2 series and/or CF-SX series laptop in the United States and are unable to independently perform the download, please contact us immediately to receive the BIOS utility. You may contact us through one of the following methods:
- Email: Toughbook_Tech_Support@us.panasonic.com
- Phone: toll free 844-633-1030
PLEASE NOTE: Although we expect to provide you with a final solution in the form of diagnosis/control software by the end of May 2018, it is essential that you download the Bios Utility charging control, which is a necessary measure designed to minimize the risk of an incident in the interim.
Panasonic will provide download and installation instructions once the diagnosis/control software is available.