As a result of Panasonic’s ongoing commitment to improving our products and services, we recently identified a quality condition potentially affecting Panasonic Toughbook CF-C2 series and CF-SX series laptops involving battery packs. Although we are only aware of a very limited number of related incidents in the United States, for added caution, it is essential to download the Battery Diagnosis Control software for CF-C2/CF-SX laptops to minimize the risk of an incident.
Products affected in this notice include All CF-C2 Series and All CF-SX Series.
If you have CF-C2 or CF-SX Laptops, you must download and install the Battery Diagnosis Control software at the link below. This mandatory software update incorporates safety measures to monitor the condition and health of the battery.
If you purchased a Panasonic CF-C2 series and/or CF-SX series laptop in the United States and are unable to independently perform the download, please contact us immediately to have the Battery Diagnosis Control software sent via a secure link. You may contact us through one of the following methods:
- Email: CFC2Notice@us.panasonic.com
- Phone: toll free 844-633-1030
PLEASE NOTE: Regardless of whether you have already installed the Bios Update made available on March 28, 2018, please apply the above referenced Battery Diagnosis Control software immediately.