Panasonic Professional PTZ Camera Knowledge Base

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Frequently asked questions about Panasonic's comprehensive lineup of PRO PTZ remote robotic cameras. Looking for more information? Reach out to our support team using the form at the bottom of this page.

PRO PTZ Cameras / Frequently Asked Questions

Following is setting rage of private IP address.

In the factory default setting

 IP address: 192.168.0.10

 Subnet mask: 255.255.255.0

 Default gateway: 192.168.0.1

  Applicable IP address range is from 192.168.0.2 to 192.168.0.254

When you set different IP address from the factory default, please note that the first segment to third segment of IP address and Default gateway must always be the same number.

Example: Set IP address to 192.168.2.**

 IP address: 192.168.2.20

 Subnet mask: 255.255.255.0

 Default gateway: 192.168.2.1

 Applicable IP address range is from 192.168.2.2 to 192.168.2.254

Name: Admin

Password: Admin

The login name and password is case sensitive.

A 30-day free trial of the software is available here. If you're satisfied with your demo and would like to purchase the software for continued use, you will need to acquire a software license key by following the instructions here.

To upgrade your current PRO PTZ camera or camcorder with NDI|HX, you can purchase a license directly from Newtek. This license will allow NDI compatible PRO PTZ cameras or camcorders to serve as a live video inputs for any NDI® compatible hardware or software from anywhere on your network.

Learn More

AW-HE42 / Frequently Asked Questions

Followings are available modes on the AW-HE42 camera.

[Modes]

- IP : Choose when perform multichannel H.264 IP image distribution.

- SD card : Choose when record image with the built-in micro SD memory card recorder. 

- USB : Choose when use it as a WEB camera.

- NDI|HX : Choose when connect to the Newtek's NDI compatible devices. * NDI|TX user license available at the Newtek's website is separately required to use this feature.

[How to set?]

On Camera menu : System > Output > Priority mode

On WEB browser : Setup > Basic > Priority mode

See following table. Latency varies depending on settings of HDR (High Dynamic Range) and OIS (Optical Image Stabilizer). Note: OIS (mode2) cannot be chosen when HDR setting is set to "LOW" or "High".

- AC adaptor (comes standard with the AW-HE42)

- PoE+(plus) HUB (Third party product)

Caution when use a PoE+ HUB as a power supply

- Please use PoE+ HUBs complied with the "IEEE802.3at" powering standard.

- If supplied DC power from a HUB to a camera is out of specification, pilot LED on the camera is lit in ORANGE. Please check the HUB device in this case.

Yes, the AW-HE42 camera has a 1/4-20UNC tripod screw hole.

Unfortunately not. Standard definition video out is not available.

Up to 14 users can access to a camera simultaneously. There is a case that a number of users may be limited depending on IP related settings.

Basic camera controls can be performed from external controllers which support standard protocols.

Following SD memory cards can be used.

- microSDHC cards (from 4GB to 32GB)

- mixroSDXC cards (from 64GB to 128GB)

* Please prepare "Speed class 10" or higher.

The following remote controllers are fully compatible.

 - AW-RP50

 - AW-RM50

 - AW-RP120 (latest version)

 - AW-RP150 (latest version)

Some features and functions will not work with AW-RP150.

 Following control units will be introduced as the compatible device soon. (*)

- AK-HRP1000, AK-HRP1005

* As of August 2019

* Firmware update may be required on the camera or controller side.

Yes, you can however available resolution on IP out varies depending on Priority mode setting.

Note:

* Video format on the HDMI and SDI out becomes the same. When video format setting for HDMI out is set to "AUTO", video format for both HDMI and SDI are set to the highest resolution available on the connected device via HDMI cable.

* Image resolution on JPEG(1) image channel on IP out is fixed at 320x180/5fps while priority mode setting is set to "USB".

Yes, audio signal can be embedded to SDI, HDMI, and IP streaming lines.

MIC/LINE levels can be switched with MENU setting.

MIC: -60dBV +/- 3dBV (plug-in power, 2.5V +/- 0.5V is supported)

LINE: -10dBV +/- 3dBV

The Angle of view varies depends on Optical Image Stabilizer setting.

OIS = OFF and MODE1 (Optical two axis compensation)

Horizontal from 65.1°(W-end) to 3.26°(T-end)

Vertical from 39.5°(W-end) to 1.83°(T-end)

OIS = MODE2 (Optical and Electrical four axis compensation)

Horizontal from 59.6°(W-end) to 2.95°(T-end)

Vertical from 35.7°(W-end) to 1.66°(T-end)

Use crossover cables when connect between a camera and a computer directly, and use straight-through cables when connect a camera through a TCP/IP HUB or a network switch device.

It can be performed with the "Install position" menu.

How to do?

MENU > System > Others 1/4 > Install position : Hanging or Desktop

[Setting procedure]

1. Set PTZ positions.

2. Switch OFF the power with a remote control device (AW-RM50 wireless remote controller, AW-RP controller series or PC).

3. Switch ON the power. Now the PTZ positions are stored as an initial position.

Yes, you can view 4 or 16 camera images on a single screen.

Yes, this camera has a custom-designed wall mount bracket. Please utilize FEC-40WMK (black) or FEC-40WMW (white) to mount this camera on a wall.

Continuous record time is 8 hours. Recording stops when record time reaches at 8 hours and starts again. Audio and video might be muted for a few seconds with that.

Note:

About file separation. Video file is automatically splitted and stored with a certain file size or record time.

When record media is the microSDHC card

- File is splitted when file size is reached at 4GB or record time at 30 minutes (Audio and video are muted for approx. 0.8 seconds maximum).

When record media is the microSDXC card

- File is splitted when file size is reached at 48GB or record time at 120 minutes (Audio and video are muted for approx. 0.8 seconds maximum).

Splitted file image

It depends on receiver equipment or software and network traffic but it would be 1 seconds from the camera at least.

AC adapter

Yes, set "Preset scope" menu item as follows.

Operate with Camera menu

MENU > System > Others > Others 1/4 > Preset scope : Mode A/ B/ C

- Mode A : Pan, Tilt, Zoom, Focus, Iris, Gain, White balance

- Mode B : Pan, Tilt, Zoom, Focus, Iris

- Mode C : Pan, Tilt, Zoom, Focus

Operate from AW-RP50 controller

MENU > [9] SETUP > [5] PRESET > 3.Scope > Mode A/ B/ C

Latency varies depending on a setting below.

MENU on the WEB browser Setup > Basic > Live Page > Smooth live video display on the browser (buffering) > On or Off

Setting and latency

On : Approx. 0.5 seconds

Off : Approx. 0.25 seconds

 Latency time becomes longer when set the menu item to On (image becomes smoother instead).

(1) Camera Menu > Camera > Scene ⇒ Set to [Manual] * Setting is possible through any of [Manual1-3].

(2) Camera Menu > Camera > Contrast1/2 > Contrast Mode ⇒ Manual

* With AW-RP50N controller: After the above "(1)" is set, press and turn off the “IRIS AUTO” button on the front panel. Then manual control will be possible.

- To superimpose the audio from a device connected to the audio input connector, the following menu settings need to be changed.     

(1) Set the setting to [On: Enabled] for audio input signal from a device connected to the audio input connector.  

Menu: System > Others > Others 4/4 > Audio ⇒ [On: Enabled]  * Default Setting [Off: Disabled]

(2) Set the microphone input / line input setting and the volume.

Menu: System > Others > Others4/4 > Input Volume

               ⇒ [Line High, Line Middle, Line Low, Mic High, Mic Middle, Mic Low] * Default Setting [Line Middle]                          

              * High (High Volume), Middle (Medium Volume), Low (Low Volume)

(3) Set the audio plugin power.

   * Audio input connector supports the plugin power.

     If you use a plugin power type microphone, set the following setting to [On: Enabled].

Menu: System > Others > Other4/4 > Plugin Power ⇒ [On: Enabled] * Default Setting [Off: Disabled]

- This message is displayed if setting an IP address has failed. Please make sure of the following points.

(1) Network failure can be considered to be the cause. Check the connection with the hub or LAN cables.

(2) For security enhancement, when 20 minutes or more have passed after the power is turned on, the camera no longer allows you to set the network-related settings. *

In this case, reboot the camera and then execute automatic IP setting.

 

* AW-HE130 Ver.02.00 or later :Default for Easy IP Setup Accommodate Period is changed. 20min -> Unlimited

- For security enhancement, when 20 minutes or more have passed after the power is turned on, the camera no longer allows you to set the network-related settings. *

In this case, reboot the camera and then set the settings.

 

* AW-HE130 Ver.02.00 or later :Default for Easy IP Setup Accommodate Period is changed. 20min -> Unlimited

- Such a symptom may occur under following conditions.

For AW-HE40, AW-UE70, AW-HE42

 - While the Priority Mode is set to other than "IP" (factory default is "IP").

For AW-HE60, AW-HE40, AW-HE130, AW-UE70, AW-HE42

 - When the "H.264 transmission" output menu is set to "Off".

Web browser

 - "H.264" codec option will not be available when following browsers are in use.

 + Safari (Mac OS)

 + Standard browsers come with iPhone and iPad.

 + Other unsupported browsers such as Google Chrome for Windows.

 *Visit following website for the supported web browsers.

    http://eww.pass.panasonic.co.jp/pro-av/support/content/download/EN/ep2main/soft/remotelist_e.htm

    In the operating instructions,  windows symbol is mentioned for the features/functions that are exclusively available on Windows OS.

AW-HE130 / Frequently Asked Questions

Following is setting rage of private IP address.

In the factory default setting

 IP address: 192.168.0.10

 Subnet mask: 255.255.255.0

 Default gateway: 192.168.0.1

  Applicable IP address range is from 192.168.0.2 to 192.168.0.254

When you set different IP address from the factory default, please note that the first segment to third segment of IP address and Default gateway must always be the same number.

Example: Set IP address to 192.168.2.**

 IP address: 192.168.2.20

 Subnet mask: 255.255.255.0

 Default gateway: 192.168.2.1

 Applicable IP address range is from 192.168.2.2 to 192.168.2.254

The power-on preset function will NOT work to the saved potision, only to set Focus/ Zoom/ Iris.

Variable range of Auto Iris is designed to be one stop brighter than other models.
So use the ND Filter or Electronic Shutter.
AW-HE130 CAMERA MENU (AW-RP50: Hold down CAMERA OSD button.)
 > Camera > Brightness > ND Filter : 1/8 or 1/64
 > Camera > Brightness > Shutter Mode : Off,Step, Synchro, ELC

* Variable range of Iris in AUTO mode
AW-HE130 F11 – OPEN

1. Set the Gamma to SD.
AW-HE130 CAMERA MENU (AW-RP50: Hold down CAMERA OSD button.)
 Camera > Picture > Gamma Type > SD
* AW-HE120 series cameras have no choice for Gamma Type (HD/SD). It is fixed in SD.

2. Adjust the Pedestal.
AW-HE130 CAMERA MENU (AW-RP50: Hold down CAMERA OSD button.)
 > Camera > Picture > Pedestal
* The use of a waveform monitor is required for accurate adjustments.

CPU: Intel Core2 DUO 2.4 GHz or higher recommended
Memory: 1 GB or more (but 2 GB or more for 64-bit Windows 8.1 / 8 / 7)
Network Function: One 10BASE-T or 100BASE-TX port

When connected via IP, depending on the specs / environment of PC used, the latency in displaying video data may be much higher due to the influence of the load by decoding process.

Not only the clock rate of CPU but also other specs of your PC should meet the recommended requirements.

In addition, on Mac, H.264 videos cannot be viewed when it is connected via IP.

Check the Firewall setting on the PC used for IP connection.
 >Control Panel;> Windows Firewall;> Allow a program or feature through Windows Firewall.
In "Allowed programs and features:" list, check all the boxes (Domain, Home/Work (Private), Public) at "Internet Explore".
Please refer to the functions of your PC for more information.

If AW-HE130 is in the Standby state, its camera picture may not be normal. When it is back in the Power-ON state, it will start outputting a normal picture, so check its state.

AW-HE130 Multi display mode is designed so that its camera picture is not “Black” in the Standby state.
This is not a malfunction. Please be assured and continue to use it.

On iOS mobile devices, some conditions in wireless LAN connection may cause the streaming to stop.
In this case, update (reload) the WEB screen.

It is not possible. Extender zoom is allowed within the optical zoom range.

AW-HE130 : 20x optical zoom

The AW-HE130 has two 1/4-20UNC threaded holes for tripod mounting.

It is an abbreviation for Power Over Ethernet.

It is a function to receive electrical power via LAN cable (max. 100 m) by using a PoE+ hub or injector. No AC Adapter is needed, so the number of wires can be reduced when wiring up the devices. Also, it is possible to install them in where electrical work is difficult to do.

 The power-supply capability (* output power value at the PoE hub end)

 PoE = 12.5W

PoE+ = 25.5W

* PoE+ is downwards compatible, so a PoE+ hub works with PoE devices. But a PoE hub does not work with PoE+ devices.
* Cable: category 5e or above, max. 100 m

The controller that supports Standard Communication Protocol can be connected to this terminal to operate basic camera controls.

Not all the controls can be operated. Major operable controls are as follows.

- Address Setting - Interface Clear - Power Supply Control (ON/OFF) - Zoom Control - Focus Control - White Balance - Iris Control - Gain Control - Bright Control - Aperture Contorl (outline enhancement) - Preset Control (preset registration, preset call) - Menu Display - Pan-Tilt Control - Pan-Tilt Limit Setting

AC Adapter is used preferentially.

It is possible.

However, there are simultaneous output conditions for SDI/HDMI/VIDEO_OUT depending on the video format. * For details, please refer to page 18 of Operating Instruction, OPERATION.

It is possible.

•1080/59.94p, i, 50p, i, 720/59.94p, 50p, 480/59.94i, 576/50i

  Progressive: approx. 1 frame / Interlace: approx. 1 field

•1080/29.97p, psf, 25p, psf

 1080/29.97p: approx. 1 frame / 1080/29.97psf: approx. 2 fields

•1080/23.98p, psf

 1080/23.98p: approx. 3 frames / 1080/23.98psf: approx. 6 fields

•  Features newly added after HE120

- HD-IP Transmission - Support for PoE+ - Digital Extender Zoom - Freeze During Preset function - Audio Input - Support for Standard Communication Protocol - Night Mode - Support for 24p, 25p and 30p - OIS - Variable Mode for Color Temperature Adjustment

•  Features more enhanced than HE120

- Equipped with 1/2.86-type new MOS Sensors - Sensitivity: Minimum Illumination 2lx (HE120: 7lx), Improved S/N Ratio - Able to Set PT Operation Speed Slower than Minimum - 15-axis Color Matrix (HE120: 12-axis) - Quietness: Improved Quietness at a Standstill by Fan-less Design

•  Features not taken over from HE120

- Analog Component Output

Horizontal Angle of View: 60.2° (Wide) – 3.3° (Tele)

Vertical Angle of View: 36.2° (Wide) – 1.9° (Tele)

It can be performed with the "Install position" menu on the camera.

How to do?

MENU > System > Others 1/4 > Install position : Hanging or Desktop

- AC adaptor (comes standard with the AW-HE130)

- PoE+ HUB (Third party product)

Caution when use a PoE+ HUB as power supply

- Please use PoE+ HUBs complied with IEEE802.3at powering standard.

- If supplied DC power from a HUB to a camera is out of specification, pilot LED on the camera is lit in ORANGE. Please check the HUB device in this case.