Service with a smile – and a side of advanced technology
Engaged guests are repeat guests, whether at restaurants, hotels or casinos
Customer satisfaction is all about the interactions and the experience. Make it more personal – or add convenience – and you deepen the relationship.
For food service and hospitality providers, Panasonic is creating technologies that surprise and delight guests, enhancing hotel stays and restaurant visits by seamlessly integrating them with people’s connected digital lives.
A huge leap forward for hotels
We’re creating a future where hospitality apps on phones will integrate with digital signage or lighting in hotels, opening new opportunities to enhance guest experiences with location-based services and content consumption through the cloud. In rooms, digital concierge mirrors will use artificial intelligence to respond to guests’ every need and personalize information and services.
Since a large part of hospitality is giving guests peace of mind, we’re helping properties make the best use of our state-of-the-art security systems enhanced by facial recognition technology. And we’re streamlining reservation systems and staff interactions to reduce visitor stress.
What else is on the menu? Bold advances for restaurants
Connected restaurants and automation hold some of the biggest promise for food service today, and we’re pushing the boundaries at every turn. Through end-to-end integration – between our best-in-class POS hardware and software, HD security, digital signage, intelligent appliances and back office software – restaurants are reducing wait times, personalizing offerings and maximizing customer value.
In the tech-savvy restaurant, back-of-the-house robotics and software automation are making kitchen staff more efficient. Workers up front are able to devote more time to making sure customers are 100% satisfied. While guests themselves are empowered through self-serve kiosks and mobile ordering technologies.
Greater efficiency. Better service. Happier guests. See what well-thought-out restaurant technology can bring to your food service or hotel operation.
New study available for download
We recently conducted proprietary research with more than 400 technology decision makers in North America, across 13 industries – including Food Retail.
Most companies say it's riskier to adopt disruptive technologies too late rather than too soon. Though Food Retail has been slower than other industries, with adoption of just four disruptive technologies, our research indicates that it is poised for change.
Download our study to see the full impact of disruptive technologies on your industry. You’ll read how some companies are already using technology to disrupt barriers like inefficiency in Food Retail and how they plan to reinvent the customer experience.