Replacement & Recycle Services

Replacement Services

Replace. Repair. Recycle.

 

Our replacement services include:

  
 
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24-HOUR HOT SWAP EXCHANGE

Mitigate disaster overnight. If a unit fails, we’ll deliver a working Toughbook® computer, handheld, 2-in-1 or tablet to you within 24 hours. Instead of waiting for a repair, you’ll receive a device from an inventory of customer-owned, pre-imaged computers stored at our National Service Center. Meanwhile, we’ll provide you with a free, preprinted shipping label to send your damaged unit to Panasonic. Then, we’ll repair and place the unit into your on-demand inventory.

 

HARD DRIVE NO RETURN

Available on all Toughbook and Toughpad products with the exception of the Toughbook 4K tablet and Toughpad FZ-Q2, FZ-E1, FZ-X1, FZ-N1 and FZ-F1 models.

 

RECYCLING SERVICE

Our convenient end-of-life service disposes of your retired devices in an environmentally responsible way. To obtain a shipping label for free recycling of your Toughbook or Toughpad product, please visit the MRM home page here and click on “Mail back your product” under “Recycle now”. Or call MRM at 888 769-0149.

If you wish to recycle just your battery, please visit the Call2Recycle home page here and click on “Where to Recycle” under “Recycling 101”.