At CES 2018, Panasonic announced plans to bring voice-integrated artificial intelligence to our cars via partnerships with both Amazon and Google Assistant, incorporating these smart platforms into next-gen infotainment systems. “Voice is the new UI,” Dave Isbitski, chief evangelist for Alexa and Echo, told a CES crowd.

Imagine this: Voice for everything, and everyone. It’s only a matter of time before voice search expands beyond translation, recipes and restaurant drive-thru orders to B2B queries such as, “What’s my competition doing or show me last week’s sales data trends.” Savvy marketers should be strategizing how they can be the first to answer.

The biggest benefit of voice is the ease of use. Pew Research reports that 46 percent of adults use smartphone voice apps, and 55 percent use them primarily to interact hands-free. A Forbes survey found that 90 percent of executives conduct research via mobile devices prior to making a purchase, and it’s inevitable that these decision makers will transition to voice search. Leading the way? Next-gen customers already relying on voice at home, on their commute and in their office.

What’s really interesting to think about is how to use voice with other disruptive technologies to create entirely new experiences. Panasonic Corp. of North America recently commissioned a research series, Moving Forward, on how CTOs and other decision makers see the impact of disruptive technologies. Three in five respondents are using the Internet of Things in their companies.

Renewable energy, advanced materials, energy storage and artificial intelligence (AI) are each expected to be a near-term investment for two in five companies. Artificial intelligence is vital to voice tech, and as AI evolves, it will have the capability to better match searches to more finely-tuned information that the business world often needs. Considering Gartner’s estimate that the buyer's journey is about 57% complete before the prospect wants to talk to a human, having voice embedded into that part of the journey as well as post-sale, can only deepen customer relationships. From start to finish, think voice.

From bystander videos and streetlight surveillance to body-worn cameras and facial recognition software, digital advancements in the way evidence is captured, stored and shared promise to make police work more efficient, while strengthening relations between a community and its force. But for all this digital intelligence to be helpful, it needs to be actionable – which means connecting all these technologies and getting them to work together. 

As a leader in connected solutions that support law enforcement, Panasonic is deeply engaged in developing technology and systems to address policing in the 21st century. We provide security and video surveillance systems designed to integrate with our mobile, communication and evidence management platforms. That’s important because when you’re leveraging disruptive technologies, such as new forms of mobile content, cloud storage and the challenges brought on by the Internet of Things (IoT), there’s a very real need to synergize these technologies into a unified, simple and secure technology ecosystem.  

Here’s a look at what’s possible in public safety in a digitally connected community.

The Tip Jar Bandit is one example of how digital assets can expand a community’s watch. But imagine if the suspect had taken off in a getaway car. In a connected city, police officers can associate data like a license plate number to that individual. Then, the suspect’s car can be tracked through smart streetlights and other city surveillance as she drives around town. Advanced camera features like intelligent zoom image stabilization enable officers to widen the search and provide a clear picture of the culprit, even in a high-speed chase.

In her haste, perhaps the perpetrator runs a red light. Traffic analytics software integrated into city cameras would detect this unusual activity and automatically alert law enforcement for a quick response. If she chooses to take the subway, transportation surveillance, with cameras offering wide views, would see her boarding the train. Should she flee on foot, facial recognition security algorithms, like those in use in a program at NJIT, can be used to identify her in real-time and alert the community to be on the lookout. 

In addition, surveillance recordings can be forensically searched to confirm the presence of persons of interest after the fact. Connected technologies enable more efficient policing, not only in desk work but in how investigations are handled. In an emergency, this free flow of public safety information can improve response times.

Police work doesn’t stop once a suspect is caught. There’s an arrest process, cross-examination, court and possible jail time. In a connected community, an integrated video evidence management system can automatically and securely share evidence with prosecutors. Having central access to digital evidence across the law enforcement chain is powerful, providing not just labor but cost efficiencies. It can also lead to more indictments. 

In this tech-driven world, everyone with a smartphone becomes a potential witness. When technology, law enforcement and the public all work together, they can create a safer, connected community.

Learn more about connected security solutions.

The passenger base in China is growing faster than the airline industry predicted, and that’s inspiring airlines to adapt their businesses to cater to this powerful and expanding market. China’s digitally connected and aspirational middle class represents 300 million consumers — and that number is growing. As people are traveling in record numbers, they’re also using internet-connected devices en masse, and that’s causing a significant shift in the airline industry.

As airlines adopt inflight Wi-Fi and capitalize on the personalization capabilities of inflight entertainment systems, they’ll soon be finding themselves moving at warp speed to meet the demands of Chinese passengers. Asian-Pacific, and particularly Chinese, customers rely heavily on mobile platforms in their day-to-day lives and carry those same expectations when they travel. 

“China is more advanced than the EU or U.S. when it comes to mobile technology. That's why you have to offer Wi-Fi onboard. You have to be able to connect throughout the journey. That's what they expect and that's how we build a platform that also creates loyalty,” says one top airline exec.

Read details in “How the Airline Industry is Adapting to China’s Exponential Growth.”