IMPORTANT: FZ-G1 BATTERY RECALL

FZ-G1 Battery Recall Hero

  
   

     
   

    

IMPORTANT: FZ-G1 BATTERY RECALL 

A recall has been issued for the Panasonic FZ-G1 tablet battery pack (model: FZ-VSU84U). Devices with this battery pack could overheat and ignite causing a fire hazard. Customers with affected devices should immediately request a free replacement battery pack and return the affected model through our FZ-G1 Battery Recall Exchange Program. In addition, a mandatory BIOS utility download must be downloaded by users with affected models to minimize the risk of overheating and ignition.

Battery Recall Notice 

 

FZ-G1 Battery Recall Exchange Details
 

1: Find out if your device is affected

Locate the FZ-G1 tablet and battery pack model numbers on the back of the device. See if your device and battery pack model numbers are on the list of affected models below. 

FZ-G1 Tablet Model #s Starting With:

FZ-G1A FZ-G1B FZ-G1C
FZ-G1F FZ-G1J FZ-G1K
FZ-G1L FZ-G1M FZ-G1N

With Battery Model #:

FZ-VZSU84U (US model)

 

2: If your device is affected, download and run the BIOS software on your device immediately

The BIOS software utility applies safety controls to minimize risk of overheating and ignition. Download and run this on your device immediately until a replacement battery is received and installed.

BIOS Utility Download

 

3: Get a replacement and return the affected battery pack

Contact us immediately to obtain a replacement battery pack through our FZ-G1 Battery Recall Exchange Program using the contact info below. Follow the instructions provided in the recall notice.

Once you've received your battery replacement, download the mandatory firmware update below, which employs additional battery safety measures.

Firmware Download

 

Remember to return the affected battery pack to Panasonic in the carton provided for proper and safe disposal.

 

FZ-G1 Battery Exchange Program

Email: FZG1BatteryProgram@support-us.panasonic.com

Phone: Toll Free 844.633.1030

Questions? Contact us for more information.