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A: The battery has a 1 year limited warranty against manufacture defects for both parts and labor. Limited Warranty Coverage (For USA and Puerto Rico Only) – If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as “the warrantor”) will, for the length of the period indicated, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, (b) replace it with new or refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by Panasonic.

General

How do I go about contacting someone for a demo?

How do I go about purchasing Panasonic Assembly Tools?

What makes Panasonics Hybrid Switch so much better?

How can I obtain 3D drawings of the tools?

Do your tools have theft prevention?

Mechanical Pulse Tools

Can the operator change the tools settings on the Mechanical Pulse Tools?

Can Chrome sockets be used with Mechanical Pulse Tools?

Can ergo drive sockets be used on Mechanical Pulse Tools?

How can I prevent extension wobble?

Do Mechanical Pulse Tools have torque reaction?

What is the torque range of the Mechanical Pulse Tools?

The Mechanical Pulse Tools have a setting of L1/L2, what does it mean?

Do the Mechanical Pulse Tools maintain torque as the battery voltage drops?

EYFGA Series Clutch Tools

How Accurate are the EYFGA Series Precision Clutch Tools?

Can the operator change the EYFGA series tool settings?

Do the EYFGA Series Clutch Tools maintain torque as the battery voltage drops?

EYFGB Series Clutch Tools

How Accurate are the EYFGB Series Precision Clutch Tools?

Do I need a remote to setup the EYFGB series basic clutch tools?

Why can’t I change the speed on my EYFGB Tools?

Can the operator change the torque on the EYFGB series?

Do the EYFGB Series Clutch Tools maintain torque as the battery voltage drops?

EYFR02 Single Tool Qualifier

How can I obtain a copy of the EYFR02 Single Tool Qualifier owner's manual?

What type of communication do the wireless tools use?

Can the Single Qualifier be connected to a PLC?

Does the single channel Qualifier offer networking/fieldbus communication?

Can the single Qualifier count batch cycles?

Is there software for the EYFR02 Single Tool Qualifier?

Can I use a PC with software to view the data stream (collection) on the single qualifier?

Can a wireless tool be enable/disabled? (When a tool is not required the tool is not enable to be used)

How easy is it to learn a tool to a qualifier?

What is the working range of the wireless tool and Qualifier?

EYFR03 Single Tool Qualifier

How can I obtain a copy of the owner’s manual?

Is a Quick Programming Guide available for the EYFR03 Qualifier?

What type of communication do the wireless tools use?

How many rundowns does the Qualifier store?

Can you scan a vin/barcode and connect it to the data?

What types of networking/fieldbus are available on the qualifier?

Can you hook up a socket tray to the Qualifier?

Is there software available for the EYFR03 Qualifiers?

Where can I obtain a copy of the firmware for the EYFR03 Qualifier?

Can a wireless tool be enable/disabled? (When a tool is not required the tool is not enabled to be used)

How easy is it to learn a tool to a qualifier?

What is the working range of the wireless tool and Qualifier?

Batteries

How many times can a battery be charged?

How many fasteners can be installed per charge?

What happens if I leave battery on the charger?

Chargers

Can the charger charge all of the batteries or do I need a different charger for each battery?

Remote Control

What do the buttons mean on the remote control?

Are there different remotes or can I use one to program any of the Panasonic programmable tools?

What type of battery does the remote-control use?

Service

Where can I send my tools to be serviced?

What is the warranty on the tool?

What is the warranty on the battery?