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Panasonic Connect: Broadcast, Cinema & Pro Video Standard Warranty

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Standard Warranty

Panasonic Pro Protection / Standard*

Included with the purchase of your Panasonic Connect professional video product, the standard warranty covers one-year of replacement parts and labor costs due to defects in materials or workmanship which occurs during normal use. You’ll be able to utilize our US-based toll-free hotline for support and take advantage of a five-day repair turnaround time (exclusive of shipping) if an in-warranty repair is authorized by Panasonic Connect. For further information on limits and exclusions from coverage, please consult the information below as well as the "Limited Warranty" documentation that came with your product.

Limited Warranty

Panasonic Connect North America

Division of Panasonic Corporation of North America

2 Riverfront Plaza Newark, NJ 07102

Panasonic Connect North America (referred to as "the Warrantor") will repair this product and all included accessories with new or refurbished parts, free of charge in the USA or Puerto Rico from the original purchase date in the event of a defect in materials or workmanship as follows:



Warranty Part Warranty Labor Warranty
Cameras, Camcorders, Monitors, Controllers, Switchers, Viewfinders, Media Recorders 1 Year 1 Year


Warranty Exceptions


Warranty Exceptions Part Warranty Labor Warranty
Image Sensor Device 3 Years 3 Years
P2, microP2, SD, SDHC, SDXC Memory Cards 1 Year None
Accessories packaged with main product (batteries, cables, MIC holders) 10 Days None


Warranty Coverage

Carry-in or mail-in service in the USA or Puerto Rico may be obtained during the warranty period by contacting a Panasonic Connect North America technical support helpdesk by calling toll-free (855) 772-8324 or using the form on this page.

This warranty is extended only to the original purchased and is non-transferable. A purchase receipt or other proof of date of original purchase from a Panasonic Connect North America authorized dealer will be required before warranty service is rendered. Whenever the date of the original purchase cannot be satisfactorily determined, the date of manufacture will be considered as the warranty effective date. The Warrantor reserves the right to audit any claim and to nullify any claim that cannot be substantiated.

Serial numbers that have been altered, defaced, or removed void this warranty.

This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. The warranty does not cover damage which occurs in shipping or failures which are caused by products not supplied by the Warrantor or failures which result from faulty installation, set-up adjustments, improper antenna, inadequate signal pickup, maladjustment of user controls, improper operation, power line surge, improper voltage supply, lighting damage, or service by anyone other than an authorized repair facility, or damage that is attributable to acts of God or force majeure.

The Warrantor does not warrant, and shall not be responsible for, any lost data or images contained in any product (including in any returned product), regardless of the cause of the loss. The Warrantor shall also not be responsible for any costs associated with determining the source of system problems or removing and installing Panasonic products.

Limits and Exclusions

There are no express warranties except as listed above. 

The Warrantor shall not be liable for incidental or consequential damages (including without limitation damage to media) resulting from the use of this product, or arising out of any breach of the warranty. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose are limited to the applicable warranty period set forth above.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. 

This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. If you have a problem with this product that is not handled to your satisfaction, then write the Consumer Affairs Department at the company address indicated above.

Warranty Service

For warranty service in the USA and Puerto Rico, please call / email our technical support team or visit the nearest authorized Panasonic service center.

(855) 772-8324 (option 2)

[email protected] 

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For full Standard Warranty terms and conditions, consult the documentation which came with your product.

Proof of purchase will be required at time of service for standard warranty claims.

All specifications, availability, pricing and promotions are subject to change without notice. Contact your local Panasonic representative for the latest available details and support program updates.