Mobility Matters: Better Field Service Outcomes through IoT and Predictive Analytics

Unplanned downtime means a productivity drop for organizations, with an impact on the bottom line. Field services organizations (FSOs) are increasingly applying predictive analytics to create improved, data-driven maintenance programs for their customers that identify when failures may occur, enabling just-in-time repairs and reducing field service expenses. This brief discusses how the combination of predictive analytics based on data gathered by Internet of Things (IoT) sensors and the use of mobile devices reduce unnecessary scheduled maintenance while improving the overall service experience for both FSOs and the organizations they serve.