ConnectedSolutions FAQs

You will receive a check from your utility based on your average contribution through the season.

•  Your battery’s average performance will determine how much you are financially compensated, and that compensation will come at the end of summer and winter seasons.

•  You will be compensated for average kilowatts (kW) your battery contributes to the grid. The incentive rate per kW is $225.

• Batteries will receive a signal to dispatch from the utility prior to the event during the following season June - September between 3pm - 8pm depending on the local energy demand.
• These dispatch events occur no more than 60 times and maximum duration per event is 3 hours.

• Your utility has committed to not call upon your battery system in the case of adverse weather conditions, such as severe storms, or other incidents that could disrupt the grid.
•   Scheduled events on which your battery contributes to the grid will also not take any power past the minimum reserve level of the battery (20%).
•   At any point you can decline to contribute to a demand response event, no penalty under the ConnectedSolutions program, but you thus will not be compensated for that event.

Your EVERVOLT system will require a steady internet connection in order to participate in demand response events in a timely manner.

• Yes you can, all you will need to do is contact your utility or installer.
• EnergyHub can be contacted through [email protected]
• If you choose to opt out in the middle of a season no previous participation for the season will be compensated.

Yes those with only a battery storage system can be apart of ConnectedSolutions.

You are eligible if you are a resident of Massachusetts, Connecticut or Rhode Island with an EVERVOLT home battery system and grid interconnection through Eversource, National Grid, Rhode Island Energy or Cape Light Compact utilities.

Once you have confirmed your eligibility you need to contact your installer to enroll your battery into the program.

You can take the first step by finding an authorized EVERVOLT installer near you here.

You can also find more information on Panasonic’s home battery storage systems here.

If you have additional questions please contact your installer, utility, or [email protected].