Hawthorne Residential Partners was preparing for company expansion and needed a system that was easy to maintain and could support new growth. The previous phone system was at its end-of-life with little to no flexibility, so an IP-based phone solution for increased flexibility and better operational efficiency was needed.
After installing the Panasonic KX-NS700 platform and KX-NT550 series phones, employees enjoyed streamlined features and saw increased efficiencies. Additionally, the ability to remotely manage the system was a big plus-up that saved the company both time and money.
Since the installation, Hawthorne Residential Partners has not experienced any downtime and call response times are faster than ever. With now more than 70 phone lines deployed, the company has seen an increase in productivity, allowing them to respond to incoming calls and requests in a timelier manner. The upgrade proved to be successful in cutting costs and allowing for the system flexibility the company needed.