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British Airways

Toughpad G1: BA Cityflyer Deploys Panasonic Rugged Toughpad Tablets

A subsidiary of British Airways that was founded in 2007, BA CityFlyer is known for its superior customer service for passengers commuting to and from London. As the largest operator at London City Airport, their fleet of 14 aircraft carries 1.2 million passengers a year to the likes of France, Germany, Italy, the Netherlands, Portugal, Spain, Sweden, Switzerland and throughout the UK.

Challenges

Regional airline, BA CityFlyer, needed a durable, mobile solution to automate its flight maintenance and status information to keep crews and engineers updated in real time.

Solutions

After having used the Toughbook for years, CityFlyer upgraded to the Toughpad FZ-G1 semi-rugged tablets to act as an Electronic Technical Log to gather and provide flight and maintenance information in real time to the British Airways maintenance system.

Results

Implementing Toughpads into its maintenance routine has helped the airline make strides in on-time performance of its fleet while the rugged design of tablets consistently withstands the rigor and spills of work on the tarmac.

Toughpad benefits our business, but more importantly improves the service we offer to our customer. It is no doubt a contributing factor to the airlines improvement in on-time-performance.
Dave Cooper, Line Management: BA CityFlyer

"With the real-time information that's available to our flights crew and engineers, it's certainly gone a long way toward improving our on-time performance for our fleet," said David Cooper, line maintenance manager for BA CityFlyer.

BA CityFlyer upgraded to the Toughpad FZ-G1 with the latest ETL application from Nvable in 2013 after four years of using Toughbook 19 convertible tablet PCs. The airline made the switch to the Toughpad looking for a mobile computer that was lighter, but still reliable and rugged enough to handle the challenging airline maintenance environment, which can be rife with the potential for damage due to drops, leaks, grease and particulates. In the four years that BA CityFlyer has deployed their Toughbook devices, they have yet to return a device for repair, according to Kevin Tristram, general manager, UK & Ireland Toughbook Group.