Give your on-hold customers peace of mind by letting them know where they sit in the call wait queue and the estimated wait time. Wait Time Announcer is the perfect complement to a busy contact center or for any business that wants to provide an unparalleled level of service because it provides the caller with options including stay on the line, leave a voice mail or call back later.
- Announces estimated queue position and wait time
- Configurable call destination group lists
- Offers on-hold callers the choice to opt out for callback
- Connects to Communications Server using SIP extensions