Real-time Monitoring, Reporting & Notification
In a time when extreme customer satisfaction and rapid response are critical to an organization's success, Real-time Monitoring, Reporting and Notification gives management the ability to view incoming call statistics to optimize customer service. It is an ideal solution for managers and supervisors of contact centers, healthcare and other organizations who need to know how the business is performing.
- Enhanced time management tools to monitor call activity
- View ACD statistics, reports, and real-time performance graphs
- Support for multiple supervisors
- Set secuirty passwords for various access levels