Product details

Perfect for organizations tasked with outbound call campaigns, the Outbound Dialer can eliminate the time spent trying to reach prospects rather than actually speaking with them on the phone. The Outbound Dialer application is an intelligent routing and announcement productivity solution that automatically places calls to a predefined list of phone numbers, plays a greeting message to the customer, and then asks if he/she wants to be connected to the appropriate agent. A popup screen displays when the customer is connected to the agent to support additional customer service.

Key features
  • Predefined outbound calling script progressively dials based on agent availability
  • Centralized customer database with screen pop-up and optional schedule for each recipient
  • Automated customer search/dial for improved productivity
  • Multi-language TTS support