For organizations looking to benefit from having an intelligent call routing and/or voice/touch response system, look no further than the Interactive Voice Response application. This robust software allows callers to interact with the system by pressing the touch-tone numbers on a telephone keypad or using voice commands to answer simple computer voice prompts. It is intelligent and simple, improving customer service and increasing employee efficiency.
- Dynamic and personalized interaction
- Custom call routing and data management
- Queue escape/leave message option
- Connect to Communications Server via SIP extensions or use as a stand-alone solution via SIP trunks