Desktop Agent Productivity & Integration


Product details

Handle your incoming calls more efficiently and spend more time serving your customers with Desktop Agent Productivity and Integration. Give your employees the tools they need for success with this new software solution that enables them to answer calls from their desktop instead of a telephone handset. It combines the call data with the customer's existing Customer Relationship Management (CRM) database to enable a screen popup displaying the customer's data.

Key features
  • Live and historical ACD group monitoring and statistics
  • Support for up to 100 agents per server
  • Dial from any Windows application or by phonebook
  • CRM integration support